But they do allow a keyword search, which seems to work properly when searching a single source. Unfortunately, the search function at assumes I am looking for a person. I immediately subscribed to their service. Repeated calls to telephone support finally put me in the hands of a support person with similar interests, and he helped me identify the location of the DUP collections on 's web site. In December 2006 I suffered another hard drive failure, and I was again told by telephone support that an unlock code was no longer available. In August 2006, after (yet another) hard drive crash in late 2005, I was unable to find anyone at Ancestry who recognized the need for an unlock code, and gave up. This means that each new installation, due to new computers or replacement hard drives, must be "real time," meaning that the user must to be at the his computer and running the setup at the same time that customer support is called to request a new unlock code. At that time, I started doing research into the history of Folio, Infobases, and the development of the file format (.NFO) proprietary to Folio.Ī bit of on-line research helped me discover that the Folio setup program uses the computer's internal clock for part of the algorithm, along with a generated five-digit "unlock" code, to "unlock" the contents of the CD-ROM. An attempt in July 2004 needed three separate calls to Ancestry customer support to find a knowledgeable person who was able to find the unlock code generator. But beginning in 2000-2001, each call for support required a longer and longer hold time as the telephone support person searched for the needed input screen, which in turn would generate a five-digit unlock code. Over the ensuing years, I continued to upgrade hard drives, and computers, and as late as August 2006, Ancestry continued to furnish an unlock code. A year after that, a new computer forced another unlock code, which was also furnished, with the customer service representative saying that the initial purchase from a year before was a "lifetime" purchase. Six months later, I upgraded my hard drive, which required a new "unlock" code, which Ancestry furnished without problem.
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